Complaint about a driver licence testing officer

 

You should lodge a complaint if you believe a testing officer has:

 

Step one:

VTNZ conduct practical driver tests on behalf of the NZ Transport Agency. If you would like to dispute a test result or complain about a testing officer employed by VTNZ, you can complete the driver licensing customer inquiry form and send it to the contact details listed on the form.

 Download the practical driving test customer complaint report form.click here

Alternatively you can complain directly to VTNZ by completing the form on their website

Step two: Complete the form and send by post to:

Driver Testing Feedback
NZ Transport Agency
Private Bag 11777
Palmerston North 4442

OR EMAIL TO: dtcomplaints@nzta.govt.nz

Step three: If you’re not satisfied with the results of the investigation, contact or send a letter to the NZTA Access and Use Regional Manager at either of the four following offices:

Auckland

         

Wellington

Level 11, HSBC House
 1 Queen Street
 Private Bag 106602
 Auckland 1143
 New Zealand
Telephone: 64 9 969 9800
Fax: 64 9 969 9813
  Level 9, PSIS House
 20 Ballance Street
 PO Box 5084, Lambton Quay
 Wellington 6145
 New Zealand
Telephone: 64 4 894 5200
Fax: 64 4 894 3305

 

National Office

         

Palmerston North

Level 9, PSIS House
 20 Ballance Street
 PO Box 5084, Lambton Quay
 Wellington 6145
 New Zealand
Telephone: 64 4 894 5200
Fax: 64 4 894 3305
  Level 3, 43 Ashley Street
 PO Box 1947
 Palmerston North Central
 Palmerston North 4440
 New Zealand
Telephone: 64 6 953 6396
Fax: 64 6 953 6203

Complaint about a bus, taxi or shuttle driver, transport company or operator

Contact the NZ Police if your complaint involves criminal activity. Otherwise:

Step one: Contact the company (bus, taxi, shuttle or transport company) directly to raise your complaint.

Step two: If you're not satisfied with the results of any internal investigation, outline your complaint in writing and send to your nearest NZTA Access and Use Regional Manager at either of the four following NZTA offices:

Auckland

         

Wellington

Level 11, HSBC House
 1 Queen Street
 Private Bag 106602
 Auckland 1143
 New Zealand
Telephone: 64 9 969 9800
Fax: 64 9 969 9813
  Level 9, PSIS House
 20 Ballance Street
 PO Box 5084, Lambton Quay
 Wellington 6145
 New Zealand
Telephone: 64 4 894 5200
Fax: 64 4 894 3305


National Office

         

Palmerston North

Level 9, PSIS House
 20 Ballance Street
 PO Box 5084, Lambton Quay
 Wellington 6145
 New Zealand
Telephone: 64 4 894 5200
Fax: 64 4 894 3305
  Level 3, 43 Ashley Street
 PO Box 1947
 Palmerston North Central
 Palmerston North 4440
 New Zealand
Telephone: 64 6 953 6396
Fax: 64 6 953 6203

 

 

 Make a Booking

Professional Driver Training For New Zealand Drivers

 

How do our students fare? Most people who take our Package lessons pass their driver's license test(updated 2017):

Type of Licence

Pass Rate

Full standard 100%
Overseas conversion 100%
Restricted license 98%
Heavy vehicle 100%
Motorbike 100%
 

 

 
 
 

 

  
 
 
 
 
 
 

Improve your chances of passing your practical test by learning to drive with the professionals at Top Gear Driving School

Make a Booking
Our feed back and testimonials
For Fast response  Ph / TXT : 027 287 9893
 

  I Want To....

....Do Driving lesson
....Do Accelerated Courses

 if you dont see your requirements listed ,please contact us and we will look at introducing a programme specific to your need.

 

Our Top Instructors